Terms of Service
Please read these terms carefully before using our services. By accessing or using VetCare, you agree to be bound by these terms.
Last Updated: February 11, 2026
1. Agreement to Terms
By accessing and using VetCare's website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these Terms of Service, please do not use our services.
These terms apply to all visitors, users, and others who access or use our services, including but not limited to appointment booking, consultations, and any other veterinary services we provide.
2. Use of Services
Eligibility
You must be at least 18 years old to use our services. By using our services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into this agreement.
Account Registration
To access certain features, you may be required to create an account. You agree to:
- Provide accurate, current, and complete information
- Maintain and update your information
- Keep your password secure and confidential
- Notify us immediately of any unauthorized access
- Accept responsibility for all activities under your account
Prohibited Activities
You agree NOT to:
- Use our services for any illegal purpose
- Violate any local, state, national, or international law
- Infringe upon intellectual property rights
- Transmit harmful code, viruses, or malware
- Harass, abuse, or harm another person
- Impersonate any person or entity
- Interfere with or disrupt our services
- Attempt to gain unauthorized access to our systems
3. Appointments and Services
Booking Appointments
Appointments can be booked online, by phone, or in person. All appointments are subject to availability and confirmation by our staff. We reserve the right to refuse service to anyone for any reason.
Cancellation Policy
Appointments must be cancelled at least 24 hours in advance. Late cancellations or no-shows may be subject to a cancellation fee. Emergency situations will be considered on a case-by-case basis.
Service Availability
While we strive to provide 24/7 emergency services, certain specialized services may only be available during specific hours. We will inform you of any service limitations at the time of booking.
Medical Decisions
All medical decisions and treatment plans are made by our licensed veterinarians based on their professional judgment. You have the right to discuss treatment options and make informed decisions about your pet's care.
4. Payment Terms
Payment Due
Payment is due at the time services are rendered unless other arrangements have been made in advance.
Accepted Methods
We accept cash, credit cards, debit cards, and most pet insurance plans.
Estimates
Cost estimates are provided in good faith but may vary based on actual treatment required.
Late Payments
Overdue accounts may be subject to interest charges and collection fees.
Important: In emergency situations, we will provide necessary care regardless of payment ability. Payment arrangements can be discussed after your pet is stabilized.
5. Intellectual Property Rights
The content, features, and functionality of our website and services, including but not limited to text, graphics, logos, images, and software, are owned by VetCare and are protected by international copyright, trademark, and other intellectual property laws.
Our Rights
All content on this website is our exclusive property or licensed to us. You may not reproduce, distribute, or create derivative works without our written permission.
Trademarks
VetCare name, logo, and related marks are trademarks of VetCare. You may not use these marks without our prior written consent.
Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use our services for personal, non-commercial purposes.
6. Limitation of Liability
Important Legal Notice
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VETCARE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
Service "As Is"
Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that our services will be uninterrupted, secure, or error-free.
Medical Outcomes
While we strive to provide the highest quality veterinary care, we cannot guarantee specific medical outcomes. Veterinary medicine involves inherent risks and uncertainties.
Third-Party Content
We are not responsible for any third-party content, websites, or services linked from our website. Your use of third-party services is at your own risk.
7. Indemnification
You agree to defend, indemnify, and hold harmless VetCare, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorney's fees, arising out of or in any way connected with:
8. Termination
We reserve the right to terminate or suspend your account and access to our services immediately, without prior notice or liability, for any reason, including but not limited to:
Upon termination, your right to use our services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.
9. Governing Law and Dispute Resolution
Applicable Law
These Terms shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law provisions.
Dispute Resolution
In the event of any dispute arising from these Terms or our services, you agree to first attempt to resolve the dispute informally by contacting us. If the dispute cannot be resolved within 30 days, either party may pursue formal dispute resolution.
Jurisdiction
You agree to submit to the personal jurisdiction of the courts located in New York County, New York for the purpose of litigating all such claims or disputes.
10. Changes to Terms
We reserve the right to modify or replace these Terms at any time at our sole discretion. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect.
Notification Methods
- • Email notification
- • Website banner
- • Updated date on this page
- • In-app notification
Your Responsibility
- • Review terms periodically
- • Check for updates
- • Continued use = acceptance
- • Contact us with questions
Important: By continuing to access or use our services after revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you must stop using our services.
11. Miscellaneous
Entire Agreement
These Terms constitute the entire agreement between you and VetCare regarding our services and supersede all prior agreements and understandings.
Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
Waiver
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
Assignment
You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.
Force Majeure
We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, riots, or government actions.
12. Contact Information
If you have any questions about these Terms of Service, please contact us:
Phone
+62 813-9244-2358Mailing Address
VetCare Legal Department
123 Pet Care Street
New York, NY 10001
Response Time
We typically respond to
inquiries within 2-3 business days
Acknowledgment
BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE OUR SERVICES.